Privacy Policy

Welcome to RK Tech ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rktech.live or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third-party sources.

Information you provide:

• Name, email address, phone number, and company details submitted via our contact or quote forms.
• Project details, requirements, and messages you send us.
• Information provided during AMC or service agreement sign-ups.

Automatically collected information:

• Device information (browser type, operating system, IP address).
• Usage data (pages visited, time spent, referral URLs).
• Cookie and similar tracking technology data (see Section 5).

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, quotes, and service requests.
• To provide, operate, and maintain our services (software development, CCTV, fire safety, MEP, hosting, SEO/SMO, mobile apps, etc.).
• To send administrative communications such as project updates, invoices, and AMC reminders.
• To improve our website, services, and customer experience.
• To send marketing communications (only with your consent; you may opt out at any time).
• To comply with legal obligations under applicable Indian law, including the Information Technology Act, 2000.
• To detect and prevent fraud or security incidents.

Information Sharing & Disclosure

We may share your information in limited circumstances:

• Service Partners: Trusted sub-contractors or vendors involved in delivering your project (e.g., equipment suppliers), bound by confidentiality agreements.
• Business Operations: Accountants, legal advisors, and IT service providers who assist in running our business.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental loss, unauthorised access, alteration, and disclosure. These include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure server environments for hosting customer data.
• Access controls limiting data access to authorised personnel only.
• Regular security assessments and updates.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly (e.g., form submissions).
• Analytics Cookies: Help us understand how visitors use our site (e.g., page views, traffic sources). We may use Google Analytics or similar tools.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, Google Maps, or social media platforms). We are not responsible for the privacy practices or content of those sites.

We encourage you to read the privacy policies of every website you visit. The inclusion of a link does not imply endorsement by RK Tech.

Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy, including to fulfil legal, accounting, or reporting requirements.

• Contact form enquiries: Retained for up to 3 years.
• Client project and contract data: Retained for 7 years as required by Indian financial regulations.
• Marketing consent records: Retained until you withdraw consent.

When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.
• Withdraw Consent: Withdraw consent for marketing communications at any time.
• Grievance Redressal: Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at info@rktech.live. We will respond within 30 days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will delete it immediately.

If you believe a child has submitted information to us, please contact us at info@rktech.live.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by email or a prominent notice on our website for material changes.

Your continued use of our website after changes become effective constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: